Frequently Asked Questions
Shipping
How long does shipping take?
All orders are processed within 1–4 business days (excluding weekends and holidays). After processing, delivery takes 6-10 business days. We conduct a thorough quality inspection on all items prior to delivery.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $85.
Do you ship internationally?
Not at this moment. We are hoping to ship internationally by 2027.
Returns & Refunds
For refunds and returns, we handle requests based on the following conditions:
Damaged or Incorrect Goods:
If items arrive damaged, incorrect, or are lost, we can issue a refund or replacement with photo or video proof. Customers do not need to return the item.
Change of Mind:
If the item is complete but the customer does not want it. The item can be returned within 14 days of the customer's receipt of the item and cannot be returned after 14 days. The choice of delivery logistics requires the buyer to be responsible for the freight and customs clearance logistics method. It is not possible to use the logistics method where the consignee is responsible for customs clearance, otherwise the warehouse will not be able to receive the goods.
We charge a $4.99 restocking fee.
Orders
Can I cancel or modify my order?
Please contact us as soon as possible at info@goldenshoreapparel.com if you need to cancel or modify your order. We'll do our best to accommodate changes before your order is processed.
What if my item arrives damaged or defective?
Please report damaged or defective items immediately by contacting us at info@goldenshoreapparel.com with photos of the issue. We'll make it right.
Privacy & Security
How is my personal information used?
We take your privacy seriously. Your personal information is used to process orders, provide customer service, and improve your shopping experience. We do not sell your data. For full details, please review our Privacy Policy.
Contact Us
How can I get in touch?
You can reach us at info@goldenshoreapparel.com. We're happy to help with any questions about your order, our products, or anything else.