Refunds & Returns

We understand that issues can occasionally arise, and we aim to make the refund and return process as smooth as possible.

Damaged, Incorrect, or Lost Items

If your customer receives an item that is damaged, incorrect, or lost in transit, we can offer a refund or send a replacement — no return required.

To process the claim, photo or video evidence must be provided.

 

Change of Mind / Unwanted Items

1. Customers can return goods within 14 days of receiving the order.
Unfortunately, we cannot accept returns submitted after this period.

2. The buyer must be responsible for the return shipping method, including
handling customs clearance.

Please do not use a delivery method that relies on recipient-side customs clearance, as our warehouse cannot receive packages sent this way.

All returns are also subject to a $4.99 restocking fee.

Return Address:
Below we have added the return address for our warehouse in China.
Recipient: Liu Changxing
Address: No.2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong
Express, No. 409, Suxi, Yiwu Town
Zip Code: 310000
Province: Zhejiang
State: Zhejiang
Country: China